Session

Date

TOPICS

1

Jan 7

Operations as a Source of Competitive Advantage

Reading: Chapter 1 and 2 (pg 23-29) of CAJ*

2

Jan 9

Types of processes: Volume, variety, flow and layout issues;

Plant Tour: Continuous Process

Reading: A continuous flow process: International Paper Co.

3

Jan 10

Plant Tour: Batch Process

Reading: Jos. A. Bank Clothiers

4

Jan 11

Matching variety and process.

Plant Tour: Job Shop.

Reading: A job-shop: Norcen Industries

Chapter 4 (pg 96-100)

Jan 16

No Class

Jan 17

No Class

5

Jan 18

Process Analysis: Performance measures in operations. Factors affecting operations performance: Capacity and bottlenecks; Variety-cost trade-offs.

Case: Kristen’s Cookie

6

Jan 21

Service Operations: Managing supply and demand

Plant Tour: Line Flow Process

Reading: Burger King Restaurant

7

Jan 23

Performance Analysis of Service Systems

Case: Manzana Insurance

8

Jan 24

New Product and Process Development: Design for manufacturing; Product Platforms; Concept of Modularity

Readings: Chapter 4 (pg 83-96, 108-110) of CAJ

9

Jan 25

New Product and Process Development (continued)

Case: Dell Computers

10

Jan 28

Quality Management: Quality and Customer Satisfaction; Quality as a multi-functional issue; The total quality process

Case: Hank Kolb (pg 229-231 of CAJ)

Reading: Chapter 6 (199-215) of CAJ

Jan 29

Quiz I (will be held in the afternoon)

The quiz will have two parts: Part I will be closed book and Part II will open books and notes.

11

Jan 30

Statistical Process Control

Reading: Supplement 6 of CAJ

12

Jan 31

Process Capability; Concept of six-sigma; Cost of Quality

Case: Polaroid

13

Feb 1

TQM Implementation

Case: Signetics Corp

14

Feb 4

Capacity Planning

Reading: Chapter 7 of CAJ

15

Feb 6

Bottleneck Analysis; Capacity Addition

Case: National Cranberry

16

Feb 7

Facility Location;

Reading: Chapter 9 (pg 351-356) of CAJ

17

Feb 8

Case: New Balance Athletic Shoes

Mid-term Review

Feb 11

MIDTERM EXAM

The mid-term exam will be open books and notes

18

Feb 14

Aggregate Production Planning: Hierarchical approach to Planning; Demand management; Types of Strategies; Costs Components

Reading: Chapter 14 of CAJ

19

Feb 15

APP Master Scheduling Game (Game to be conducted after class hours)

Read Game Handout

20

Feb 20

Game Analysis; Concept of Master Production Schedule

21

Feb 21

Inventory Management: Dependent & Independent Demand, Cost Structure, EOQ Model

Reading: Chapter 15 of CAJ

22

Feb 22

Inventory under uncertainty

Reading: Chapter 15 of CAJ

23

Feb 27

Materials Requirement Planning: Logic of MRP; Concept of Derived Demand; Benefits of MRP

Reading: Chapter 16 of CAJ

24

Feb 28

JIT Production System: Push versus Pull systems

Reading: Chapter 8 of CAJ

25

Mar 1

Operations Scheduling

Reading: Chapter 17  of CAJ

26

Mar 6

Synchronous Manufacturing & Theory of Constraints

Reading: Chapter 20 of CAJ

27

Mar 7

Sourcing and Purchasing; Relationship between buyers and suppliers; Vendor rating and certification

Reading: Chapter 12 of CAJ

28

Mar 8

Supplier Development

Case:  To be announced

Reading: Chapter 12 of CAJ

29

Mar13

Distribution System; Manufacturing-Marketing Conflict

Case: Tristar

30

Mar 14

Project Management & Scheduling: Network Development

Reading: Chapter 3 of CAJ

31

Mar 15

Project Management: Time cost trade off & Managing uncertainty

Reading: Chapter 3 of CAJ

32

Mar 20

Productivity Measurements in Manufacturing & Services: Measuring Total Performance; Balance Score Card;

Reading: Chapter 11 of CAJ & Chapter 20 of Schroeder

33

Mar 21

Managing Operation in e-Domain

Reading: To be announced

34

Mar 22

Operations Strategy:

Case: To be announced

Reading: Chapter 2 CAJ

35

Mar 27

Operations Strategy 

Course Wrap-up

Mar 30

ENDTERM EXAM